Refund and Cancellation Policy
We strive to ensure that our students have a positive and fulfilling learning experience. Please review our refund and cancellation policies below to understand the terms for course purchases, cancellations, and refunds.
- Course Refund Policy
- Self-Paced Online Courses:
- Full refunds are available within 7 daysof purchase, provided that the course has not been completed or a portion of the content (more than 10%) has not been accessed.
- After 7 days or if more than 10% of the course has been accessed, refunds will not be granted.
- Live Webinars or Instructor-Led Virtual Training:
- Cancellations made at least 48 hoursbefore the scheduled start time will receive a full refund.
- Cancellations made less than 48 hours before the start time will not be eligible for a refund. However, you may be eligible to reschedule for a future session.
- Course Transfer or Substitution Policy
- If you are unable to complete a course or attend a live webinar, you may transfer your enrollment to another course of equal or lesser value within 30 daysof the original purchase.
- For live webinars, if you need to change your registration, you must notify us at least 24 hoursin advance to transfer to a different session.
- Group Enrollments
- For group enrollments, refunds are only available for individual participants within the group who meet the refund criteria listed above.
- Cancellations or transfers of group enrollments must be requested by the group organizer at least 48 hoursbefore the course start date for live webinars or virtual trainings.
- Continuing Education (CE) Credits
- If a course was purchased for the purpose of obtaining CE credits, refunds will not be granted once the credits have been reported to the state or insurance department.
- Technical Issues
- If you experience technical difficulties that prevent you from accessing or completing the course, please contact us within 72 hoursof the issue. We will work to resolve the issue or provide a refund or course transfer as appropriate.
- How to Request a Refund or Cancellation
- To request a refund, course transfer, or cancellation, please contact our support team at Admin@NationalInsuranceInstitute.comwith your order details, reason for the request, and any relevant documentation. Refunds will be processed within 7-10 business days of approval and issued back to the original payment method.
- Exceptions
- In special circumstances (e.g., medical emergencies, deployment), we may provide a refund or course transfer outside the standard policy. Please contact us directly to discuss your situation.